```html Honorius Neogy - Ubuntu OS Style Resume
Activities
📶
🔊
🔋
â–¼
P
E
S
Ed
C
L
Honorius Neogy - Resume

Honorius Neogy

Winchester, MA 01890 • (339) 235-1690 • honorius@neogy.dev

IT Helpdesk Analyst - Profile

Dedicated and detail-oriented IT professional with a proven track record of delivering seamless technical support, optimizing IT infrastructure, and enhancing end-user experiences.

Expert in diagnosing and resolving complex hardware, software, and network issues across Windows, macOS, and Linux environments. Proficient in leveraging Jamf, Google Admin Console, IncidentIQ, and Papercut to streamline device management, enforce security protocols, and maximize system efficiency. Exceptional problem-solver with a knack for reducing downtime, fortifying cybersecurity, and implementing innovative IT solutions. Adept at managing enterprise-wide IT assets, troubleshooting mission-critical systems, and providing proactive technical training to minimize future disruptions. Experienced in coordinating high-impact IT projects, negotiating with vendors, and driving process improvements that enhance operational productivity.

Professional Experience

IT Support Specialist
▶
Winchester Public School System, Winchester, MA • Feb, 2024 – May, 2025
  • Ensure timely resolution of District staff issues by efficiently managing HelpDesk tickets.
  • Diagnose and restore functionality to malfunctioning workstations and peripherals.
  • Resolve HelpDesk tickets through prompt response and effective collaboration.
  • Deliver comprehensive technical solutions by analyzing, investigating, and resolving hardware and software issues for desktops, laptops, and additional devices, including printers, copiers, and A/V equipment.
  • Execute additional tasks as assigned by the Director of Finance & Operations or designee.
  • Optimized workstation performance by configuring and deploying new or rebuilt systems.
  • Strengthened State Testing operations by providing end-user technical support.
  • Enhanced team efficiency by working cohesively with IT personnel.
  • Enforced IT strategies, security protocols, and operational procedures to maintain consistency across district schools.
  • Upheld a professional work environment through organization and adherence to safety standards.
  • Administered and maintained all Apple devices district-wide using Jamf for seamless deployment and management.
  • Handled staff and student accounts through Google Admin Console, ensuring secure access and compliance.
  • Oversaw district-wide printer management and usage tracking via Papercut.
  • Handled IT support requests efficiently using IncidentIQ, streamlining ticket resolution.
  • Maintained security camera systems with Avigilon to ensure campus safety.
End User Computing Specialist and Financial Associate
▶
TechToucan Repair, Boston, MA • 2023 – 2024
  • Provided technical support via phone, in-person, and helpdesk platforms like HappyFox, Zoho Desk, and Freshdesk, reducing downtime and enhancing productivity.
  • Diagnosed and resolved hardware, software, and OS issues across Windows, macOS, and Linux systems, including custom-built desktops, MacBooks, and printers.
  • Oversaw various financial functions, such as book keeping, accounting, and billing aspects.
  • Conducted negotiations with suppliers to reduce costs on replacement components, maximizing customer investment returns.
  • Spearheaded major IT projects, optimizing infrastructure, and improving endpoint security through patch management and updates.
  • Installed, configured, and maintained computer systems, networks, and security measures for clients, ensuring data protection and system efficiency.
  • Educated end users on best practices for system maintenance, cybersecurity, and troubleshooting to prevent future technical issues.
  • Improved communication between IT support and non-technical employees, facilitating smooth operations and user-friendly tech solutions.
Contract Administrator
▶
TJX Companies, Inc., Marlborough, MA • 2022
  • Managed billing and accounting operations for all TJX-owned stores, ensuring accuracy and compliance across financial transactions.
  • Reviewed and processed invoices, reconciled accounts, and collaborated with internal teams to streamline financial workflows.
  • Oversaw high-volume billing processes, prioritizing tasks to meet tight deadlines.
  • Worked closely with finance, legal, and operations teams to resolve discrepancies and ensure contract compliance.
  • Assisted in special projects related to financial reporting and process improvement.
Operations Associate II
▶
AmerisourceBergen, Wilmington, MA • 2021 - 2022
  • Verified shipment documentation and prepared master airway bills for domestic and international shipments.
  • Managed cold chain logistics, booking shipments and assembling packaging systems for efficient pick-ups.
  • Processed regulated exports by filing SEDs and ensuring compliance with international shipping standards.
  • Created detailed shipment documentation while mastering airline guidelines, rates, and service restrictions.
  • Streamlined shipment processing to uphold product integrity, coordinating with Dispatch for accurate inbound handling.
  • Executed WordStar instructions and action requests promptly, optimizing workflow efficiency.

Areas of Expertise

IT Helpdesk Management
End-User Support & Training
Hardware & Software Diagnostics
Windows, macOS, & Linux Administration
Workstation & Peripheral Maintenance
IT Asset Management & Deployment
System Security & Patch Management
Google Admin Console Management
Jamf Apple Device Management
IncidentIQ Help Desk Ticketing
Printer & A/V Equipment Support (Papercut)
Network Connectivity & Configuration
Cybersecurity Best Practices
IT Infrastructure Optimization
Vendor Negotiation & Procurement
Cloud-Based IT Solutions
Process Automation & Efficiency Improvements
Security Camera & Surveillance System Management (Avigilon)
Project Coordination
Technical Troubleshooting

Education

MBA - Merrimack College - 2023

BS in Finance, Minor in Computer Science - Merrimack College - 2022

Certifications

Languages

English – Fluent

Bengali – Fluent

Hindi – Fluent

```